# Shared WhatsApp Inbox for Sales Teams: Answer in Minutes > Shared WhatsApp inbox for sales teams: assign every enquiry, see who owns each chat and keep the history when reps leave. Live in 2 minutes. > > Canonical URL: https://levvoapp.com/ --- ## Stop losing sales to unanswered WhatsApp messages One shared inbox for the whole team. Every lead answered and measured in minutes. --- ## You already paid for that lead. Your competitor closes it. Every minute a WhatsApp lead stays unanswered, they write to someone else. ### A lead writes at 9pm and nobody sees it The WhatsApp chat sits unread until morning. By then they've asked someone else. ### Duplicate replies, different prices Two reps, two numbers. The buyer stops trusting you and the deal is gone. ### The rep leaves, the pipeline leaves with them Chats, notes and context live on one person's phone. They resign, your customer history walks out. ### Nobody knows who is handling which chat Two reps in the same chat, or none. Without assignment, the lead falls into the void. ### You don't know how much you lose, or who loses it No response time per rep means nothing to fix. You find out when the customer is already gone. --- ## Live in 2 minutes. Keep your number. Free credits that never expire. No card. 1. **Send phrase on WhatsApp:** Send LEVVOSPACE18 to our onboarding line and receive your private workspace access link instantly. 2. **Enable team free credits:** Enter your work email in your workspace. Credits activate automatically without a credit card. 3. **Scan QR & start answering:** Scan the QR code with WhatsApp Linked Devices. Chats and reps sync in under 2 minutes. --- ## Every chat lands with the right rep. No departments to build. AI is optional, and you switch it on. - **Routed by topic:** The enquiry is read and sent to whoever covers that topic. Nothing to build. - **One rep, two areas:** Someone who handles sales and support gets both. No duplicate teams. - **AI on demand, off by default:** Ask it to read a chat: buying intent, objections, what to say next. Or switch it on to qualify new leads. --- ## Every chat gets one owner. One WhatsApp line, a whole team at their desks. Nothing sits in the shared pile. - **You never ask a rep for a screenshot again** [See]: You open the line and see which buyer is still waiting, who owns the chat, and which enquiry went unanswered. Nobody has to tell you, and nobody has to remember. - **Nobody assumes the lead belongs to someone else** [Owner]: Every chat shows its owner. When a buyer is waiting and the owner is stuck on a call, you see it and reassign in seconds. - **Two reps never pitch the same buyer** [Split]: Two people quote the same buyer different prices in public. One chat, one owner, one history. The split happens in the tool, not in the group chat. - **A rep quits. Your client history stays.** [Protect]: Chats, contacts and notes stay in your workspace, not on the rep's phone. New hires pick up without asking buyers to repeat themselves. --- ## End the "I thought you had this one" problem. No card required. Keep your existing number. Clear chat ownership. > "Every message without an owner is a sale going cold. Levvo detects the topic of the enquiry and assigns it, no need to set up departments by hand. It connects in 2 minutes, and you see who holds every chat from the dashboard and can reassign it in seconds." > > - Frank, ex Sales Manager & Builder --- ## What do teams ask before connecting their WhatsApp? ### How to prevent sales teams from sending duplicate WhatsApp replies? Levvo does not block a second reply. It shows a typing alert when another rep is writing in that chat, and every conversation carries one assigned owner, so the overlap is visible instead of silent. ### What happens to WhatsApp chats and leads when a sales rep leaves? They stay with you. Conversations, contacts and notes live in the workspace, not on the rep's phone. Deactivate the rep and their assigned chats are still there for someone else to pick up. ### Do I need to set up departments or teams to route chats? No. Levvo detects the topic of the enquiry and assigns it, so a rep who covers two areas gets both without duplicate teams. You see who holds each chat from the dashboard and can reassign it at any point. ### Will the AI reply to my customers without my say? No. The AI is off by default and you switch it on yourself. When a chat is handed to a human, the AI stays out of it for 30 minutes. Your team can also ask it to read a chat on demand, only when they choose to. ### How many sales reps can use the same WhatsApp Business number? As many as you need. The free app does not tell you who replied, does not stop two reps writing the same buyer, and hides the chats on the phone. Levvo gives every rep a login on one shared inbox. ### Do we need to change our current phone number? No. Link your existing WhatsApp Business number in under 2 minutes by scanning a QR code. The number stays on your phone, nothing is migrated, zero downtime. Levvo brings in the chats WhatsApp shares when you link. ### Does using a multi-agent platform increase the risk of a WhatsApp ban? Meta mostly blocks numbers that send spam, message people who didn't ask to be contacted, or get reported a lot. Levvo links your number the same way WhatsApp Business does: you scan a QR code, just like with WhatsApp Web. Thanks to coexistence, you can use the same number on your phone and in Levvo at the same time. Nobody can promise zero risk, but if you keep using the number as you do today and avoid bulk messaging, the risk is low. ### Can sales reps export or download customer contact lists? No. Reps can't export data from the shared inbox, and there is no export button available to them. Only admins can export data. Conversations, contacts and notes live in the workspace, not on the rep's phone. Reps on a line can see its whole shared inbox and contact list, with one assigned owner per chat. ### How long is text-based conversation history retained? Recent messages sit in Levvo's hot storage. Connect your own Cloudflare R2 or Amazon S3 bucket and older conversations are archived there under your own retention policy. Without your own bucket, history is kept only for a limited time. ### Do Levvo credits expire or roll over? No expiry, no monthly reset: your balance stays until you use it. Purchased credits are non-refundable under this pay-as-you-go model.