# Website Chat to Shared Inbox: Add It With One Snippet > Website chat to shared inbox: every enquiry reaches your team's WhatsApp inbox while visitors stay on your page. One snippet, no per-conversation charge. > > Canonical URL: https://levvoapp.com/website-chat/ --- ## Visitors ask on your site. Your team answers from WhatsApp. Connect WhatsApp and website chat in the exact same shared inbox. 100% free with zero extra cost per channel or conversation. --- ## A WhatsApp button pulls visitors off your site. The button opens WhatsApp. The visitor leaves the page that has your price, your reviews and your offer. ### Your ad ends on a form You paid for the click, the visitor arrived and met a form. Someone with a quick question won't fill one in. ### Asked at night, answered tomorrow The message arrives at 10pm and gets opened at 9am. By then the visitor has spoken to someone else. ### The visitor leaves your page External buttons bounce buyers off your site. Your team gets an unknown number with zero context. ### An extra inbox nobody opens Free widgets force another dashboard on your reps. Nobody checks it and leads go cold. --- ## An AI agent, only if you switch it on Website chat can start with the AI agent replying first. It uses courtesy tokens, hands over to a person before it goes off track, and never books anything on its own. 1. **You switch it on before it answers anyone:** Website chat can start with the AI agent replying first, always under your control. 2. **Hands over to a person:** Moves the conversation to a human before it goes off track. 3. **No bookings, no API key:** Runs on courtesy tokens, with no complicated setup. --- ## One inbox, one thread, one call Paste one piece of code on your site. Connect WhatsApp and web chat in one place with zero extra cost. - **Website and WhatsApp, one inbox:** One screen for website visitors and WhatsApp conversations. Your team doesn't learn a second dashboard. - **Calls inside the chat:** Start an audio call from the chat. Audio only: no video, no recording, nothing stored. - **Visitors pick up where they left off:** If a visitor comes back, they enter their email and carry on the conversation. Their name, email and phone are already on the contact. --- ## For businesses where people ask before they buy. Same widget for everyone. What changes is the question visitors ask before they'd fill in a form. - **Price, size and area without a form** [Real estate agencies]: A visitor asks about a property while they're looking at it. You reply from WhatsApp and the viewing is booked in the chat. - **Stock and finance, answered in the chat** [Car dealerships]: Shoppers ask what's in stock and what it costs. You answer on the vehicle page, then call to confirm the visit. - **Scope the job before anyone drives out** [Home services]: The customer describes the job in the chat. Scope, materials and price are agreed before anyone gets in the van. - **Availability while they look at the room** [Hotels and travel]: Guests ask about dates, board and cancellation while viewing the room. The booking moves forward in the same chat. - **Quote cover before they compare** [Insurance brokers]: A visitor asks what cover costs before comparing anything. The quote starts in the chat, not in a callback queue. - **Class times and joining fees, answered in the chat** [Gyms and fitness]: Prospects ask about classes and joining fees. You answer from the timetable on your page and book the trial class right there. - **Course dates in the same chat** [Training providers]: Applicants ask which course starts next and what it costs. Dates go out in the chat, not in an email. - **Treatment questions before the phone number** [Clinics]: Patients ask about a treatment before they give their phone number. Your team moves the chat to a consultation when the time comes. --- ## Website chat is 100% free with your inbox Connect WhatsApp and website chat in one place. No extra fees, no per-conversation charges, and no second dashboard to check. > "Most live chat tools sell you expensive add-ons or give you another separate inbox to check. In Levvo, website chat is 100% free: it connects right into your WhatsApp shared inbox so your team answers both from one place with zero extra cost." > > - Frank, ex Sales Manager & Builder --- ## Before you install the widget ### Does my team need a second app? No. Website chats arrive in the same inbox as your WhatsApp conversations, so nobody has to learn a new screen. ### Why not just use a WhatsApp button? A button opens WhatsApp and takes the visitor off the page that has your price and your reviews. With chat, the visitor stays on your site and your team answers from the inbox they already use. ### How do I add chat to my website? Paste one JavaScript snippet into your site. It works with WordPress, Shopify and plain HTML, and it loads in the background so your page isn't slowed down. ### Who can see my website chats? Everyone on the team sees the channel inbox, not just the conversations assigned to them. That's deliberate: it means no enquiry sits without an owner. ### Can I call a visitor from the chat? Yes, with an audio call started from the chat. It's audio only: no video, no recording, and nothing is stored. ### What if the visitor comes back later? They enter their email and carry on the conversation. Their name, email and phone are already on the contact, so nobody asks twice. ### How much does website chat cost? It is 100% free. There is no extra charge for adding website chat as a channel, and no fee per conversation. It lives in your shared inbox alongside WhatsApp at zero extra cost. ### Does website chat cost me WhatsApp message fees? No, because a website conversation isn't a WhatsApp message. Meta began charging per delivered message for service messages on the Business Platform on 1 October 2026. If your team also replies on the WhatsApp Cloud API, Meta bills those WhatsApp messages separately.