# WhatsApp for Real Estate: Shared Inbox for Estate Agents > WhatsApp for Real Estate shared inbox: every portal lead answered in minutes. One office number, one owner per chat and a record of who replied first. > > Canonical URL: https://levvoapp.com/whatsapp-for-real-estate/ --- ## The portal lead waits. Another agency books the viewing. One shared inbox for the office. Agents work in Levvo, every lead has an owner, and commissions stop being a fight. --- ## Your portal lead sits on one agent's personal phone. You paid for that lead. The agent who saw it is at a viewing. The buyer waits. ### Lead writes at 9pm. Nobody sees it until Monday. The WhatsApp sits on one agent's phone. By morning the buyer has booked with another agency. ### Two quotes, two prices, one commission fight. Two agents answer the same buyer with different numbers. Both claim the deal and nobody can prove who replied first. ### Agent leaves. The buyer relationship leaves with them. Chats, notes, viewing history live on one phone. Agent resigns. Your pipeline walks out. ### You don't know which agent lets leads sit. No reply times per agent. The slow one keeps getting leads, and you keep paying the portal for them. --- ## Office WhatsApp connected in 2 minutes One number for the agency. Agents log into Levvo. No phones to swap. 1. **Connect your office WhatsApp:** Link the business number to Levvo. Under 2 minutes. 2. **Invite your agents:** They log into Levvo on desktop or mobile. No QR on personal phones. 3. **Chats land in the shared inbox:** Portal leads, website enquiries, direct messages: one queue. Assign and reply. --- ## One inbox. Every lead owned. No personal WhatsApp for work. Assigned chats, internal notes, calls from the thread, full history. - **Routed to the right agent:** Round-robin, by listing, area or price band. The chat is assigned the moment it lands. No duplicate replies. No "I thought you had it." - **History stays when agents leave:** The next agent picks up the chat with full context. The buyer never restarts the conversation. - **Calls inside the thread:** Start an audio call from the chat. Audio only. No video room. Nothing stored. --- ## Built for agents who work from the office. Same shared inbox. Different workflow. - **Portal leads answered in minutes, not Monday** [Sales agencies]: A Rightmove/Zoopla enquiry lands. Assigned to the negotiator on duty. Viewing booked in the thread. - **Lettings: maintenance requests don't disappear** [Lettings]: Tenant reports a leak. Lands in the shared inbox. Assigned to the property manager. History stays. - **New build: off-plan buyers get answers fast** [New homes]: Brochure request at 10pm. Assigned to the off-plan specialist. Viewing booked by morning. - **Commercial: lease enquiries routed by sector** [Commercial]: Retail, office, industrial: each enquiry to the right broker. No crossed wires. - **Auction: bidders get replies before the gavel** [Auction houses]: Legal pack request. Answered in the thread. Bidder registered before the auction. - **Property management: owner updates in one place** [Block management]: Rent reviews, inspections, compliance: every owner chat in the inbox. Nothing lost. --- ## Stop losing listings to unassigned WhatsApp chats. No card required. Keep your number. Clear chat ownership. > "Every portal lead without an owner is a listing going to the competition. Levvo puts the lead in the shared inbox, assigns it instantly, and you see who replied and when. The agent works in Levvo. You see the pipeline." > > - Frank, ex Sales Manager & Builder --- ## Before you move the team to Levvo ### What about commission disputes? Every chat has one assigned agent and a full, timestamped history. Who answered first is on the record, not in dispute. ### What if an agent is on a viewing? They see the chat in Levvo mobile, or another agent picks it up. The lead doesn't sit until Monday. ### Can we route by listing or area? Yes. Round-robin, by portfolio, by price band, or manual assign. You decide. ### Do agents need to install anything on their phones? No. They use Levvo on desktop or mobile browser. They don't use personal WhatsApp for work anymore. ### Can we keep our existing business number? Yes. Connect it to Levvo. All history stays. No porting needed. ### Does website chat cost Meta per-message fees? No. Website conversations are not WhatsApp messages. Meta's per-message fees don't apply.