# WhatsApp shared inbox travel agencies: Bookings Answered > WhatsApp shared inbox travel agencies: booking requests and itinerary questions answered in minutes. One team number and one owner per chat, zero drop-off. > > Canonical URL: https://levvoapp.com/whatsapp-for-travel-agencies/ --- ## The traveller asked about that package. Nobody replied. One shared inbox for the office. Every enquiry has an owner. No missed departures. --- ## You paid for that click. Someone else gets the booking. The consultant who saw it is with another client. The traveller waits. ### Traveller asks at 10pm. Nobody sees it until morning. The WhatsApp sits on one consultant's phone. By morning the traveller has booked with another agency. ### Duplicate quotes, different prices. Two consultants, two numbers. The traveller gets two offers. Trust gone. Booking gone. ### Consultant leaves. The traveller relationship leaves with them. Chats, itineraries, visa docs live on one phone. They quit. Your pipeline walks out. ### You can't see who replied, or when. No response time per consultant means nothing to fix. You find out when the traveller is already gone. --- ## Live in 2 minutes. Keep your number. One number for the agency. Consultants log into Levvo. No phones to swap. 1. **Connect your agency WhatsApp:** Link the business number to Levvo. Under 2 minutes. 2. **Invite your consultants:** They log into Levvo on desktop or mobile. No QR on personal phone. 3. **Chats land in the shared inbox:** Website enquiries, direct messages, referral leads: one queue. Assign and reply. 4. **You see who replied and when:** Every enquiry, its owner and the wait, on one screen. --- ## Every enquiry lands with the right consultant. No personal WhatsApp for work. Assigned chats, internal notes, calls from the thread, full history. - **Routed to the right consultant:** By destination, package value or round-robin. The chat lands with the specialist. No duplicate replies. No 'I thought you had it.' - **Calls inside the thread:** Start an audio call from the chat. Audio only. No video room. Nothing stored. - **History stays when consultants leave:** New hire picks up the chat with full context. Traveller never restarts the conversation. --- ## For agencies that work from the office. Same shared inbox. Different specialty. - **Package enquiries answered in minutes** [Tour operators]: A website visitor asks about the July 12th departure. Assigned to the destination specialist. Booking confirmed in the thread. - **Corporate travel: RFP responses in the same thread** [Corporate travel]: Company requests a multi-city proposal. Assigned to corporate specialist. Itinerary and pricing in the chat. - **Visa & insurance: ancillaries sold in the chat** [Visa services]: Traveller asks about visa requirements. Assigned to visa specialist. Application started in the thread. - **Group travel: organiser gets one thread** [Group travel]: 15-person group asks about dates and pricing. One consultant owns the thread. Deposit arranged there. - **Luxury: high-touch clients never wait** [Luxury travel]: VIP asks about a private villa. Assigned to luxury consultant. Concierge-level reply in minutes. - **Cruise: cabin holds and excursions in one place** [Cruise specialists]: Enquiry about balcony upgrade. Assigned to cruise specialist. Excursion upsell in the same thread. --- ## Stop losing bookings to unassigned WhatsApp chats. No card required. Keep your number. Clear chat ownership. > "Every package enquiry without an owner is a booking going to the agency next door. Levvo puts the enquiry in the shared inbox, assigns it instantly, and you see who replied and when. The consultant works in Levvo. You see the pipeline." > > - Frank, ex Sales Manager & Builder --- ## What travel agencies ask before moving the team to Levvo ### Can we keep our existing business number? Yes. Connect it to Levvo. All history stays. No porting needed. ### Do consultants need to install anything on their phones? No. They use Levvo on desktop or mobile browser. They don't use personal WhatsApp for work anymore. ### Can we route by destination or package type? Yes. Round-robin, by destination, by package value, or manual assign. You decide. ### Can I see how fast each consultant replies? Yes. Every chat shows who replied and when, so you see the wait per consultant instead of guessing. ### What if a consultant is with a client? They see the chat in Levvo mobile. Or another consultant picks it up. The traveller never waits. ### What about group bookings? Every chat has one assigned consultant. Full history visible. Group organiser never repeats details. ### Does website chat cost Meta fees? No. Website conversations are not WhatsApp messages. Meta's per-message fees don't apply.