Give every WhatsApp conversation a clear owner.
Manage one shared number or multiple business lines across your sales and support teams. Assign conversations, avoid duplicate replies and keep customer context in one place.
Use your existing business number. No traditional CRM rollout required.
THE PROBLEM
Several people use WhatsApp. Nobody has a complete view.
When customer conversations live across shared devices or separate phones, it becomes difficult to see who is replying, what remains unanswered and who should follow up.
Nobody knows who owns the conversation
A customer messages the business and everyone assumes another team member is already dealing with it.
Two agents reply to the same customer
Duplicate or conflicting replies waste time and make the customer experience feel disorganised.
Follow-ups depend on individual memory
Quotes, documents and next steps disappear inside long chat histories unless someone records what should happen next.
Context leaves with the employee
When someone changes role or leaves the company, another team member has to reconstruct the entire customer history.
One conversation. One owner. Shared context.
Each person sees the conversations they own
Separate views for assigned, open and closed conversations help agents focus on the customers they are responsible for.
Everyone can see who is handling the customer
Each conversation has a visible owner and can be reassigned when responsibility changes.
Customer context stays with the business
Operational history, internal notes and reminders help the next team member continue without starting again.
Understand why customers are getting in touch
Levvo classifies conversation topics and can route them to available staff when topic-based routing is enabled.
AI works inside the same team workflow
AI can handle initial contact and hand the conversation to a person when human involvement is required.
Connect your existing WhatsApp number
Link a business number by QR code and organise the work in Levvo without starting again with a new line.
Organise WhatsApp across your team.
One shared number or several business lines, with clear ownership and management visibility.
WHO IT IS FOR
Sales and support teams that already work through WhatsApp.
Levvo fits organisations where several people manage customer conversations and managers need ownership, continuity and visibility across one or more business numbers.
✕Levvo is not designed for
A single person managing every conversation
Businesses mainly looking for bulk campaigns
Teams requiring a full deal and forecasting CRM
Hidden access to employees' personal accounts
✓Levvo is a strong fit when
Several agents respond to customers on WhatsApp
Conversations remain open without a clear owner
Duplicate replies are a recurring problem
Follow-up depends on personal notes or memory
Managers oversee several numbers, branches or teams
Customer context must survive staff changes
Built for teams that already serve customers through WhatsApp
Levvo works best when conversations directly affect an enquiry, appointment, quote or sale.
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Strong current use cases in the UK
Teams with several agents, meaningful inbound volume and a clear need for ownership, continuity and operational visibility.
Organise enquiries, photos, quotes, bookings and follow-up across office and field teams.
Coordinate availability, appointment enquiries, internal context and customer follow-up.
Manage booking enquiries, estimates, vehicle updates and aftercare conversations.
Coordinate course enquiries, enrolment questions, documentation and follow-up.
Organise enquiries, photos, quotes, bookings and follow-up across office and field teams.
Coordinate availability, appointment enquiries, internal context and customer follow-up.
Manage booking enquiries, estimates, vehicle updates and aftercare conversations.
Coordinate course enquiries, enrolment questions, documentation and follow-up.
Organise enquiries, photos, quotes, bookings and follow-up across office and field teams.
Coordinate availability, appointment enquiries, internal context and customer follow-up.
Manage booking enquiries, estimates, vehicle updates and aftercare conversations.
Coordinate course enquiries, enrolment questions, documentation and follow-up.
Organise enquiries, photos, quotes, bookings and follow-up across office and field teams.
Coordinate availability, appointment enquiries, internal context and customer follow-up.
Manage booking enquiries, estimates, vehicle updates and aftercare conversations.
Coordinate course enquiries, enrolment questions, documentation and follow-up.
HOW IT WORKS
Set up your WhatsApp team in three steps.
Connect the business number
Link the line by QR code, similarly to connecting a WhatsApp Web session.
Invite your team
Each team member receives individual access to the relevant workspace.
Assign and respond
Each conversation can have a clear owner, internal notes and follow-up.
FREQUENTLY ASKED QUESTIONS
WhatsApp shared inbox questions
Stop losing customer context between team members.
Every conversation has an owner. Every customer keeps their operational history. Every manager can see what remains outstanding.