Question 1

What should I do if my WhatsApp disconnected from Levvo?

Accepted Answer

Go to Settings > WhatsApp in your dashboard and re-scan the QR code from your phone. If messages are still not arriving after reconnecting, book a video call.

Question 2

How do I add a new agent to my account?

Accepted Answer

Dashboard > Team > Invite Agent. Enter the email and the agent receives a magic link. No passwords required. If it doesn't arrive, check spam or book a call.

Question 3

How long does it take to resolve an issue?

Accepted Answer

Critical issues: our goal is to provide an initial response on the same business day. Most cases are resolved within 72 business hours. Mon-Fri, 9:00–18:00 GMT.

Is something not working?

What should I do if my WhatsApp disconnected from Levvo?

How do I add a new agent to my account?

How long does it take to resolve an issue?