Terms and conditions

1. ACCEPTANCE

By using Levvo, the user declares to have read, understood, and accepted these Terms of Service.

If you do not agree, you must refrain from using the platform.

The service is intended for professional and commercial use.

2. NATURE OF THE SERVICE

Levvo is a digital operational coordination tool that allows the organisation and visualisation of WhatsApp and other channel conversations (such as Telegram) for work teams.

Functional Limitations: To avoid overpromising and ensure transparency, the user acknowledges that Levvo:

• Not a CRM or ERP: It does not include lead funnel management, payments management, or complex customer databases.
• Not Marketing Automation: It is not designed for bulk messaging, marketing campaigns, or automated journeys.
• Not WhatsApp: The service is an independent interface operating on existing third-party accounts.

3. CONNECTION TO WHATSAPP AND THIRD PARTIES

The user connects their number using methods technically compatible with WhatsApp Web. The user expressly acknowledges that:

• Third-Party Updates: WhatsApp (Meta) performs periodic updates. If a change in the WhatsApp Web protocol interrupts Levvo's service, this is considered an external event beyond our control.
• Blocking Risks: Meta may block numbers or limit functions without prior notice. Levvo does not influence these decisions.
• Independence: Levvo has no control over the infrastructure of Meta Platforms Inc.

4. USER OBLIGATIONS AND CONTENT

The user is solely responsible for the content they send, receive, display, process, or analyse using AI. The user guarantees that:

• Team Consent: They have the legal authorisation of their employees, collaborators, or agents to monitor and visualise their operational communications through the platform. Levvo is not responsible for privacy claims between the user and their staff.
• Lawful Use: They will not use the service for illegal activities, scams (phishing), sending unsolicited messages (spam), or any conduct that violates the commercial policies of third parties like Meta.
• Information Safeguard: Acknowledges that Levvo is not a backup or storage service. The user must perform manual exports of their chats if they require historical information or for legal/audit purposes.

5. ILLEGAL CONTENT AND NOTIFICATIONS

If illegal or infringing content is detected, Levvo may immediately suspend the account or block access without prior notice, cooperating with competent authorities if required by law.

The user will indemnify and hold Levvo harmless from any claim derived from their content or misuse.

6. RETENTION AND VISUALIZATION

Levvo works as a visualisation and organisation layer on top of the user's WhatsApp account. The system manages two types of information with different rules:

• Text History (Database): Synchronised conversations (text) remain accessible in the Levvo panel for a maximum period of 60 days (Operational Cache). Levvo does not perform retroactive loading of historical data prior to the date of service connection due to technical efficiency and maintenance costs. After this 60-day period, the data is automatically purged for privacy and platform protection.
• Extension Service: The user may request an extension of this 60-day period for text history through express communication and by contracting the corresponding additional service.
• Multimedia Files (Photos, Videos, Documents): Levvo does not store multimedia files persistently. To preserve these files outside of WhatsApp, the user must integrate their own external storage service (Cloudflare R2, Amazon S3, etc.). Without this integration, the visibility of files depends exclusively on availability on the original device.
• Metadata: Organization generated in Levvo (topics, notes) is deleted along with the text history upon expiration.

7. ARTIFICIAL INTELLIGENCE AND FEATURES

Levvo provides interfaces and automation tools ("features") prepared to work with Artificial Intelligence, but it does not provide its own AI services.

• Integration Responsibility: The user is solely responsible for connecting and authorizing their own AI engine (OpenAI, local models, internal company models, or commercial providers).
• Model Ownership: Levvo does not control the training, veracity, or biases of external connected models.
• Data Usage: The user guarantees they have the necessary legal authorisations to process conversations through the AI providers they decide to integrate.
• Exclusion of Warranties: Levvo is not responsible for errors ("hallucinations"), incorrect responses, or technical failures derived from the AI provider chosen by the user.

8. AVAILABILITY AND ABSENCE OF SLA

The service is offered “as is” and “as available”. Levvo is a technical tool that depends on external infrastructures (Meta, WhatsApp, cloud services).

• No Guarantee of Continuity: Levvo does not guarantee a minimum uptime. If WhatsApp Web updates and the service stops working temporarily or permanently, the user accepts that it is an inherent risk of the technology used.
• No SLA: There is no binding Service Level Agreement.
• Maintenance: The service may be interrupted for necessary updates to restore compatibility with third parties.

9. TOTAL LIMITATION OF LIABILITY

Levvo shall not be liable under any circumstances for indirect, incidental, or consequential damages, including but not limited to:

The total accumulated liability of Levvo for any concept shall in no case exceed the amount paid by the user in their last payment.

• Loss of customers, leads, or sales during commercial campaigns or marketing events.
• Customer service failures due to service interruptions.
• Suspension of numbers by Meta.
• Loss of profit derived from the loss of compatibility with WhatsApp Web.

10. INDEMNIFICATION

The user agrees to indemnify Levvo against any claim derived from the misuse of the service or violation of applicable laws.

11. SUSPENSION

Levvo may suspend or cancel accounts without prior notice in case of illegal use, technical risk, or breach of these terms.

12. ACCESS AND TEAM

System access is performed via email invitation and passwordless authentication (Magic Links).

• The user is responsible for the security and privacy of their email inbox, as Levvo access depends directly on control over said email.
• There is no labor or corporate relationship between Levvo and the team members invited by the user.

13. CONFLICT RESOLUTION

Any controversy will be attempted to be resolved in good faith. Otherwise, it will be resolved by arbitration in accordance with the applicable regulations in the provider's domicile.

14. TRIAL PERIOD

Levvo may offer a free trial period for new users.

• Flexible Duration: The trial period is up to 15 days. It is not a guaranteed fixed term.
• Discretion: Levvo reserves the right to limit, suspend, or terminate the trial period at any time if it detects excessive resource consumption, misuse, or for internal operational reasons without justification.
• Continuity: At the end of the trial, if the user does not make the corresponding payment, access will be revoked and linked information will be permanently deleted.

15. PAYMENTS AND REFUNDS

• No automatic recurring subscriptions: Levvo operates under a flexible prepaid credit wallet model. There are no automatic subscriptions or recurring debits on your card.
• Payment Security: The user does not enter their card details in the Levvo system. To ensure maximum security, we have enabled direct and secure payment methods: Cryptocurrencies (Stablecoins), Bank Transfers, and Payment Links.
• No Refunds: Under no circumstances will refunds be made for periods already agreed upon and paid.
• Controversies and Chargebacks: The user agrees not to initiate dispute or chargeback processes before payment platforms (e.g., banks) to claim periods already paid. Any attempt at a chargeback will be considered a serious breach of contract.
• Proof of Service: As a security measure, Levvo stores access and operational activity logs that will be presented to the payment platform as irrefutable evidence of service use to annul any unfounded claim.
• Dispute Cancellation: Initiating a payment dispute entitles Levvo to the immediate, definitive, and irreversible cancellation of the account and all its information, without the possibility of credit transfer.
• Credits and Transferability: If the user decides to stop using the service via normal channels, they may generate an internal credit transferable to third parties under their management.
• No Grace Period: The expiration of the paid term without a prior renewal implies the immediate interruption of service and the automatic and irreversible deletion of all associated data. There is no grace period.
• Resource Cleanup: Once payment ceases, Levvo proceeds with technical cleanup to avoid maintenance costs. It is the user's responsibility to keep payment up to date to avoid losing their organisation on the platform.

16. INTELLECTUAL PROPERTY

All Levvo content, including but not limited to interface designs (UI/UX), source code, methodologies, logos, texts, graphics, and iconography, is the exclusive property of Levvo or holds the corresponding licences.

Total or partial reproduction of the platform is strictly prohibited, as is the copying of its visual design or operational flows under penalty of legal action for copyright and industrial property violation.

17. PROHIBITED CONDUCT AND COMPETITOR ACCESS

Access or use of Levvo by individuals or companies operating direct or indirect competing services for the purpose of benchmarking, competitive research, or reverse engineering is prohibited.

The following conducts will lead to immediate account cancellation and legal reporting:

• Extracting data or designs via scraping or automated tools.
• Cloning or imitating the interface design for the development of similar products.
• Attempting to decompile or reverse engineer the software.
• Accessing the system under false pretenses of an end user while being a commercial competitor.
• Unauthorised Resale: Reselling or sublicencing the service to third parties without prior written agreement with Levvo, or presenting it as one's own or "official" third-party tool.

18. GOOD FAITH AND NON-DEFAMATION

The user agrees to act under the principles of good faith and mutual respect. Any technical or commercial controversy must be channeled through our official support and conflict resolution channels before taking any public action.

Performing smear campaigns, public defamation, or hate speech against Levvo, its brand, or its team on social networks (LinkedIn, Facebook, etc.) based on false or distorted facts is prohibited.

Levvo reserves the right to cancel service access and proceed legally for damages to the brand image if a user engages in defamatory or unjustified public harassment conduct.

19. PREVALENCE OF TERMS OVER MARKETING

The user acknowledges that any information contained in the knowledge base, frequently asked questions (FAQ), promotional materials, or commercial communications of Levvo is for purely informative purposes and does not constitute a contractual service level obligation (SLA).

In case of any discrepancy or contradiction between the marketing/help content and these Terms and Conditions, what is established in this document shall prevail.