The chat nobody picked up
A lead writes at 2pm. One rep is driving to a visit, the other thinks he has it. By the time anyone looks, the buyer booked a competitor.
FOR FIELD SALES
Every unanswered minute is a lost deal
Your reps keep their WhatsApp. You see the minutes, the unanswered chats and the cold leads.
HOW LEADS GO COLD
What your reps never told you.
They report the deals they closed. Nobody reports the chats that sat.
The wait nobody reports
A chat waiting 45 minutes shows up in no report. The slow rep never hears about it, and neither do you.
The rep leaves, the route leaves too
Your clients, quotes and history live in one rep's pocket. He quits, you start from zero.
The lead that went cold never tells you
No complaint, no call. Your rep doesn't mention it, and the buyer goes to someone else.
BY INDUSTRY
Where a slow reply costs the most.
Real estate, field sales, car dealerships. Same leak, different desk.
REP MONITORING
Every chat's wait, on one screen.
Reps keep their WhatsApp. You get the dashboard. Longest wait, unanswered chats and who is handling each one, without asking anyone for a report.
Red flag on slow chats
Chats past the wait limit you set turn red, with the longest wait on top. No screenshots, no asking.
Cold leads, found
See how many chats nobody has answered and filter them before the buyer books elsewhere.
Company-owned history
The line is yours. Contacts and chats stay in your workspace when a rep leaves. Connect your own storage to keep older history for good.
HOW IT WORKS
Connect a line. Your rep changes nothing.
Your reps keep WhatsApp. You keep the oversight.
01Add the line from your dashboard
Add the rep's name and the company WhatsApp Business number they already answer on.
02Scan one QR code, once
The number stays on the rep's phone. No porting, no new app. The rep never logs into Levvo.
03You see every chat and its wait
Every conversation, who owns it, and the minutes since the last reply, across the whole team.
Catch waiting buyers before they go cold.
● READYCompany lines connected< 2 minutes
No number migration100% cloud sync
ASK ANY AI ABOUT LEVVO
Discover why Levvo is the better WhatsApp response time tracker for you
Send one question to three AIs and read what each of them answers about Levvo.
FAQ
What every owner asks before connecting their team
Everything you need to know about tracking response times and managing chats with Levvo.
Does the rep need to install anything or learn a new system?
No. They keep the WhatsApp app they already use and scan a QR code once. No new app, no password, no training. They never log into Levvo.
Can a manager read the WhatsApp messages on our company lines?
Yes. This is business visibility on numbers the company owns: the team works the channel inbox and the owner sees the conversations and their response times. It is not a tool for reading somebody's personal phone.
How does Levvo track the minutes since each rep replied?
Every message is timestamped as it arrives. Each chat shows the minutes since the last reply, with the rep it belongs to. Put each rep on their own line and team, and the daily report breaks the numbers down by team.
Does Levvo alert me when a chat goes cold?
In the dashboard, yes: a red banner flags chats past the wait limit you set and shows the longest wait. You set that limit hourly, and there is no push or email. It is a panel you look at, not a siren, next to filters for unassigned, unanswered and ai chats.
Can I pull the numbers into Excel or Power BI?
Partly. There is a daily report with your response-time numbers that tools like Excel or Power BI can read with some setup (up to a month at a time, not CSV). There is no one-click connector.
What happens to the client base when a rep leaves?
Their chats stay in the workspace with their contacts and notes. Deactivating a rep keeps the assigned conversations and the history, and you hand the chats to whoever picks them up.
Does it work if every rep has a separate number?
Yes. Connect each company number as its own line. The dashboard lists the chats from every line, with their wait minutes, in one place.
Why should my reps type into a CRM?
They should not. The conversation happens in WhatsApp and Levvo reads the numbers from there. No data entry, and nothing for a rep to forget to update.
Do I need the WhatsApp Business API?
No. Linking a number by QR keeps it on the rep's phone and works for small teams. A Cloud API number is also supported for higher volume, but it lives on Meta's platform instead of the rep's phone.
How does Levvo compare to respond.io or a multichannel helpdesk?
respond.io unifies chat, calls, email and social in one team inbox with AI agents, built for high volume, and it works through the WhatsApp Business API. Levvo covers one channel: your reps keep the WhatsApp they already use, and you see the minutes since each reply and who is handling each chat.
What is time to first response, and does Levvo show it?
It is the gap between a lead writing and a rep answering. Levvo timestamps every message and shows how long each chat has been waiting for a reply, plus the longest wait across the team.
How long do you keep the messages?
Recent messages sit in Levvo's cache. Connect your own Cloudflare R2 or Amazon S3 bucket and older conversations are archived there under your own retention policy. Without your own bucket, history is kept only for a limited time.
WAIT TIMES · ONE DASHBOARD
“I sold CRMs and multichannel platforms for years. Every rollout died the same way: reps refused to live inside a helpdesk. So Levvo changes nothing for them. They answer on the WhatsApp they already have. What changes is for you: the minutes since each reply, on one screen.”
Frankex Sales Manager & Builder
See the minutes before the buyer goes quiet
No credit card required. Keep your existing number. Live in 2 minutes.