A 10 PM message about a cat not peeing waits until morning
Urological emergencies do not wait. The owner drives to the 24/7 hospital while your on-call vet sleeps through the silence.
FOR VETERINARY PRACTICES
WhatsApp for veterinary clinics: every pet owner answered
Vaccine and appointment reminders, prescription delivery and inpatient updates clients actually read, on one practice number. Every chat with an owner.
WHERE PATIENTS SLIP AWAY
The client texts "he hasn't eaten since yesterday". Nobody replies.
The message sits in a phone nobody owns. The appointment never gets confirmed. The worried owner calls the practice down the road.
Reminders by phone nobody picks up, gaps nobody fills
Front desk calls, the owner misses the call, the slot goes empty. No waitlist exists to claim the freed time.
Urgencies, bookings and invoices land in the same inbox
The receptionist answers a flea query while a post-op owner waits. Clinical threads get buried under admin noise.
The dog is hospitalised and the owner hears nothing
Owners calling for updates eat the front desk alive. The update the vet gives at rounds never reaches the phone.
Clinical chats live in the vet's own WhatsApp
When she leaves, the history walks out with her. No audit trail, no continuity, no control over client data.
WHO IT'S FOR
For practices where the team sees patients, not screens.
Same shared inbox. Different workflow per practice type.
General practice: one inbox for the whole clinic
Emergencies to the on-call vet, bookings to reception, results to the case vet. Every pet owner gets the same number.
General practice
0124/7 hospitals: real on-call, filtered night triage
Only true emergencies wake the vet. Urgent cases queue for morning review. Routine questions get the auto-reply.
Emergency hospitals
02Multi-site groups: every branch in one manager view
Each site keeps its number and inboxes. HQ sees response times and unanswered chats across all branches.
Vet groups
03Referral specialists: context travels with the case
The referral thread carries history, medication and last bloodwork, so the specialist starts where the GP stopped.
Specialist referral
04Grooming and boarding: admin without clinical noise
Drop-off times, pickup alerts and invoices in an admin channel that never interrupts the clinical team.
Complementary services
05Data control: BYO Storage keeps history with you
Permanent threads in storage the practice controls, encrypted end to end, with 1-click export for any client request.
Client data protection
06SHARED INBOX
One inbox. Your team works in Levvo.
Connect the practice number. Vets and reception join Levvo. Done. Clients text the number they already have. Levvo sorts the message, routes it to the right team and keeps every patient thread in the practice.
WhatsAppLeads from Google Ads
Reminders clients actually read
Vaccine, deworming and appointment reminders sent in the same thread the client already texts. Confirmations come back in one tap.
Prescriptions and results delivered in chat
Repeat prescriptions and lab results sent to the owner without a single phone call, with the vet's note attached in the thread.
Inpatient updates without the phone storm
Post-op and hospitalisation updates sent from rounds. Owners stop calling, the front desk keeps breathing.
SETUP
The on-call vet sleeps when there is no emergency
After closing: emergencies alert the on-call vet instantly, urgent cases queue silently for the morning review, routine questions get an auto-reply. Clients write URGENT and the alarm fires.
01Set opening times per weekday
Opening hours, weekends and holidays. Outside them, Levvo switches to triage rules.
02Define the on-call chain
First on-call, second on-call, head vet. Escalation fires only for real emergencies.
03Clients text, Levvo sorts
"Not breathing" wakes the vet now. "Opening times?" gets an instant auto-reply. Nothing gets lost between.
04History arrives with the patient
The on-call vet sees allergies, medication and last bloodwork in the same thread. Anamnesis in seconds, not minutes.
Night triage: only wake the vet when it matters.
● READY1 WhatsApp line connected< 2 minutes
No number migration100% cloud sync
WHAT PRACTICES ASK
What practice managers ask before moving the team to Levvo
Everything about a shared WhatsApp inbox for veterinary practices.
Does the client have to choose which number to text?
No. One practice number for everything. Levvo reads the message and routes it: emergencies to the on-call vet, bookings to reception, results to the case vet.
What about WhatsApp Business App and its 4-device limit?
Four linked devices do not fit a practice with six or more people. Levvo connects the number so every team member works from desktop or phone with their own view.
Can reminders include deworming and vaccine schedules?
Yes. Each reminder leaves from the patient's own context: next dose, next vaccine, next checkup. The client replies in the same thread.
How do inpatient updates work?
During rounds the vet sends one update per hospitalised patient. The owner gets it as a message from the practice number, not a stranger's phone.
Is client data kept inside the practice?
Threads live in Levvo with encryption in transit and at rest, and BYO Storage keeps the permanent history in storage the practice controls. Nothing stays on personal phones.
What if no vet is on call that night?
The escalation chain is configurable, down to pointing clients at a partner hospital. The auto-reply tells them exactly where to go.
Can we run several sites on Levvo?
Yes. Each site keeps its number and its inboxes, and the manager view shows response times across every branch in one screen.
SHARED INBOX · ONE PRACTICE NUMBER
«A client texting about a pet that stopped eating deserves an answer in minutes, not tomorrow. Levvo routes that message to the right person, wakes the on-call vet when it is real and keeps every patient thread inside the practice. The front desk stops chasing, the owner stops calling, and the history stays when anyone leaves.»
FrankEx sales lead, founder
Every pet owner answered. Every appointment confirmed.
No card. Keep your number. Clear chat ownership.